Honestly? Probably not every single time. When Ana ran my quotes, she found me a better deal than I could digging alone, especially when factoring in the specific coverage I needed (like decent theft + glass). But I\’m not naive – I know prices fluctuate wildly. Her value was accessing insurers I couldn\’t easily quote online myself and explaining the messy trade-offs. Sometimes a direct insurer promo might edge them out on pure price for bare-bones coverage. But for matching real needs to a price? They were cheaper for me.

That was my big fear! But Ana showed me quotes from three different companies, including one I\’d never heard of (Zurich), which ended up being my pick. She clearly explained the pros and cons of each – like, \”This one is cheapest but has higher deductibles for collisions, this one has great theft coverage but is pricier monthly.\” It felt transparent. She didn\’t steamroll me towards the most expensive one. She seemed focused on what fit my stated needs and budget. Could she get better commissions from some? Maybe. But it didn\’t feel like that drove the recommendation in my case.

Let\’s be real: it\’s insurance. It involves bureaucracy. Infinity\’s online form was straightforward, and Ana handled the quote generation fast via WhatsApp/email. But actually buying the policy? Yeah, there were forms. Uploading docs (license, car registration) through their portal was a bit clunky – getting clear photos sucked. It wasn\’t a 2-minute app download. Took maybe 30-45 mins of focused effort, spread out with Ana answering questions via chat. Less painful than visiting an agency, more annoying than buying socks online. Manageable frustration, not deal-breaking agony.

My cracked windshield was the test! Ana responded fast to my WhatsApp message, pointed me to the insurer\’s online claims portal (which was functional, not fancy), and gave clear steps. She followed up afterward to check it was sorted. It felt like she was the point person navigating to the insurer for me. Now, is she available 24/7? Doubtful. It was business hours. But the support channel (WhatsApp) felt direct and responsive for my issue. Way better than just calling an insurer\’s generic 0800 number and getting lost in a menu.

I did, for weeks! That\’s how I ended up frustrated and resigned. The big aggregator sites here show you the usual suspects – Porto Seguro, Itaú, those guys. The quotes were consistently higher for similar coverage than what Ana found. She explained (and it made sense) that brokers often have access to different insurer panels or specific deals that aren\’t on the public comparison engines. Plus, zero human help deciphering the actual policy details. For basic legal minimum coverage? Maybe the aggregator is fine if you understand it. For anything more tailored or if you want someone to explain it? The broker route felt less like flying blind.